How Can We Help You?
We're here to support you 24/7
Live Chat
Chat with us directly in the app for instant help
Quick Help
For Riders
- • Booking a Ride: Open the app, enter your destination, and request a ride
- • Payment Issues: Check your payment method in Settings → Payment
- • Safety Concerns: Use the in-ride emergency button or call us immediately
- • Lost Items: Contact your driver through the app or email us
- • Ride Issues: Report issues directly in your ride history
For Drivers
- • Getting Started: Complete onboarding and background check
- • Payment Questions: Earnings are deposited weekly to your account
- • Rider Issues: Report concerns through the app immediately
- • Vehicle Requirements: Must pass inspection and meet safety standards
- • Training & Support: Access driver resources in the app
Support Hours
Phone Support: Monday - Friday, 8am - 8pm CST
Email Support: 24/7 (responses within 24 hours)
In-App Chat: 24/7 automated + live support during business hours
Emergency Line: 24/7 for safety concerns
Our Location
🚨 Emergency Safety Concerns
If you're experiencing an emergency or immediate safety concern during a ride:
Use the in-app emergency button to alert our safety team and share your location with authorities.
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